Live customer services doesn’t have to be expensive

Posted on July 11, 2009 by Carol

If you’ve ever looked into having your own live customer services chat on your website, you may have been off by the price.

I’m pleased to say that I’ve managed to track down an open source Live Help package offered by Crafty Syntax. Crafty Syntax Live Help is packed with features:

• Unlimited operators, departments, and users
• Live Support with visitors on your site in real time
• Proactive chat invites
• Typing Preview to see what is being typed as it is being typed
• Chat Transcripts and Logging
• page and referer Tracking
• Canned Messages
• and more

Click here to visit the Crafty Syntax website and download Live Help for free.  You will need to have FTP access to your website and at least one available database in order to set it up. I can do this for you – please see Maintenance, Updates & Fixes.

If you use this software and find it beneficial, I would strongly recommend that you donate to Crafty Syntax.